Main | Monday, July 11, 2011

Major Grocer Ditches Self-Checkout

Albertsons is getting rid of those self-checkout lanes that I've complained so bitterly about.
One of the nation's major grocery store chains is eliminating self-checkout lanes in an effort to encourage more human contact with its customers. Albertsons LLC, which operates 217 stores in seven Western and Southern states, will eliminate all self-checkout lanes in the 100 stores that have them and will replace them with standard or express lanes, a spokeswoman said. "We just want the opportunity to talk to customers more," Albertsons spokeswoman Christine Wilcox said. "That's the driving motivation."
Other grocery chains are said to be considering a similar move.

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