Main | Friday, December 16, 2011

Daily Grumble

I find it deceptive that Orbitz doesn't alert its customers that Spirit Air will demand an extra $35 for each carry-on bag. You only discover this charge when checking in online. At the airport, the carry-on fee is $40. When checking in online you'll also discover that Spirit wants up to $20 to select your own seat. Together those charges are a potential extra cost of $120 per trip. Which I might have been OK with, had I been told in advance and therefore made comparisons to the competition. Is the failure to disclose theses fees a common industry practice, or is it just Orbitz?

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